Frequently Asked Questions

What forms of payment do you accept?

We accept Visa, MasterCard and American Express.

When will my order arrive?

Your order will take an average of 3-7 business days to arrive. More information is provided on our Shipping Policy page.

What if I need to return product?

We distribute top quality pet products so returns are seldom necessary. However, we provide customers with a hassle-free return policy for those rare occasions when a return is required. Please review our Returns Policy here.

What should I do if I need to change my order?

Please contact our customer service department for assistance.

Can I add product to an existing order?

Unfortunately, we are unable to add product to orders once they are already placed. However, an additional order can be placed.

What if I need to cancel my order?

If you decide to cancel an order you must act quickly, as orders must be cancelled before they enter the shipping process. Contact our customer service department for assistance.

How can I exchange an item?

In most cases, exchanges are handled like returns. Click here for more information on our Return Policy.